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Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern access to and use of the software platform, mobile application, and related services provided by Dentostack ("Dentostack", "we", "us", or "our").

By accessing or using the Services, you ("Clinic", "User", or "Customer") agree to be bound by these Terms. If you do not agree, you must not use the Services.


2. Description of Services

Dentostack provides a cloud-based dental practice management platform that may include:

  • Patient management tools
  • Appointment scheduling
  • Communication tools (email, SMS, WhatsApp integrations)
  • Billing and reporting features
  • Practice analytics
  • Mobile application access
  • Integrations with third-party services

Dentostack provides software infrastructure only and does not provide medical, clinical, or diagnostic services.


3. Eligibility

You represent that:

  • You are legally capable of entering into a binding contract under Indian law
  • You are authorized to act on behalf of your clinic or organization
  • All information provided is accurate

4. Accounts and Security

You are responsible for:

  • Maintaining confidentiality of login credentials
  • All activities under your account
  • Configuring user access controls within your clinic

You must notify Dentostack immediately of unauthorized access.


5. Subscription, Fees, and Billing

5.1 Subscription Model

Access to the Services is provided on a subscription basis.

5.2 Payment

Fees must be paid according to the agreed plan.

5.3 Non-Payment

Dentostack may suspend Services if payment remains overdue after a fifteen (15) day grace period.

5.4 Changes to Pricing

We may update pricing with reasonable notice.


6. Customer Responsibilities

The Clinic is solely responsible for:

  • Patient consent and legal compliance
  • Accuracy of data entered
  • Clinical decisions and treatment
  • Compliance with healthcare laws
  • Managing staff access permissions

Dentostack is not responsible for how the Services are used in clinical workflows.


7. Patient Data and Data Processing Role

Dentostack acts as a data processor on behalf of the Clinic.

The Clinic acts as the data fiduciary/controller and determines:

  • Purpose of processing
  • Lawful basis
  • Retention decisions
  • Patient communications

Dentostack processes patient data only to provide the Services or as instructed by the Clinic.

If Dentostack intends to use clinic or patient data for a new purpose, we will seek permission from the Clinic.


8. Data Export

Clinics may request export of their data by contacting customer support. Dentostack will provide reasonable assistance.


9. Acceptable Use

You agree not to:

  • Use the Services unlawfully
  • Attempt unauthorized access
  • Interfere with system security
  • Upload malicious code
  • Use the platform for fraudulent or misleading purposes
  • Violate patient privacy

10. Third-Party Services

The Services may integrate with third parties such as:

  • Payment processors
  • Messaging providers
  • Cloud hosting providers
  • Notification services

Dentostack is not responsible for third-party services or their policies.


11. Service Availability

Dentostack aims to maintain high availability but does not guarantee uninterrupted or error-free operation.

Maintenance or unforeseen events may cause temporary interruptions.


12. Suspension and Termination

Dentostack may suspend or terminate access if:

  • Terms are violated
  • Payments are overdue
  • Use poses security or legal risk

You may terminate by discontinuing use and settling outstanding fees.


13. Confidentiality

Each party agrees to protect confidential information and use it only for purposes related to the Services.


14. Intellectual Property

Dentostack retains all rights in the platform, software, and related materials.

No rights are granted except as expressly stated.

Feedback provided may be used without restriction.


15. No Medical Advice Disclaimer

Dentostack is a software tool and does not provide medical advice, diagnosis, or treatment.

All clinical decisions remain the responsibility of the healthcare provider.


16. Limitation of Liability

To the maximum extent permitted by law:

Dentostack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.

Dentostack shall not be liable for:

  • Clinical outcomes
  • Treatment decisions
  • Patient consent failures
  • Data entered by users
  • Misuse of the platform

Dentostack's total aggregate liability shall not exceed the total fees paid by the Clinic in the twelve (12) months preceding the claim.

Nothing limits liability that cannot be excluded under law.


17. Indemnity

You agree to indemnify Dentostack against claims arising from:

  • Your use of the Services
  • Violation of laws
  • Patient disputes
  • Breach of these Terms

18. Force Majeure

Dentostack is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, outages, or government actions.


19. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Any disputes shall be resolved by arbitration in Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996.

Courts in Bengaluru shall have jurisdiction.


20. Changes to Terms

Dentostack may update these Terms from time to time. Continued use constitutes acceptance of the updated Terms.


21. Contact Information

For questions regarding these Terms:

Email: care@dentostack.com
Phone: +91-9422799260

Dentostack

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Dentostack empowers dental clinics with patient management, online visibility, and practice growth — all in one platform.

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